Policies & Terms of Service
This policy was updated on December 11, 2020.
Returns are accepted within 60 days of purchase for store credit.
In most cases, when you make a return you’ll need to pay the shipping cost. Exceptions to this can be made if there is something wrong with your order. For orders that were locally delivered, free pickup is available.
Candles must be returned unburned.
Make a Return:
Repackage the item (in the original packaging if possible).
Email email@example.com with your Order # and the reason for your return within 60 days of purchase. You’ll receive a reply with further instructions (where to ship your return or how to arrange a free local pickup). At this time, if you mail your return, you will need to cover the shipping costs. You can use the shipping method and carrier of your choice.
Once your return has been received, store credit in the amount of your purchase will be made available to you in the form of a digital coupon.
Domestic (US) Orders
USPS Priority Mail shipping (1-3 business days) is available for domestic orders.
Shipping fees are calculated based on your location and the weight of your order. You can view the shipping costs from your shopping cart by inputting your zip code. The shipping cost will be updated as you add or remove items from your cart.
International shipping is available. To save you money, I use USPS International First Class Mail Package Service (for orders weighing up to 4 lbs), then International Priority Mail (for orders weighing over 4 lbs).
Promotions that include free shipping do not apply to International orders at this time.
Problem with your Order?
Please email firstname.lastname@example.org with all the details and we’ll make it right!
Cancellations & Refunds:
Please contact me as soon as possible to cancel an order.
If your order hasn’t shipped yet, a full refund will be issued immediately. If your order has already shipped, then you will need to send the item back in order to receive a refund. Follow the procedure for making a return. Once the items have been received, your refund will be issued.
Refunds can only be issued for orders that are cancelled within 3 days of purchase.
Please email me at email@example.com if you have any questions or additional needs.